Requesting a cancellation
Contact printcraftinterior@gmail.com or +91 7700977089 as soon as possible with your order reference. We will check whether the order has entered production or been dispatched and confirm the available cancellation options.
Customised orders
Personalised products are made using your approved artwork and details. Cancellation or changes may not be possible once custom production begins. Any non-recoverable work or material costs will be explained before a cancellation settlement is agreed. This does not exclude remedies for defective, incorrect or undelivered goods.
Damaged, defective or incorrect items
Report the issue promptly with your order reference, a description and clear product and packaging photos. We will review the issue and confirm an appropriate replacement, correction or refund. An unboxing video can help if available, but is not required to raise a complaint.
Returns
Please contact us before sending an item back so we can confirm the return address, packaging requirements and shipping arrangements. Return shipping responsibility will be confirmed according to the reason for the return. Keep the item and packaging until instructions are provided.
Refund processing
If a refund is approved, we will confirm the amount and expected processing time with you. Online payment refunds are generally returned through the original payment method; the payment provider or bank controls when the credit appears. Contact us if an approved refund has not arrived within the timeframe communicated.
Failed payments and missing deliveries
If money is debited but payment confirmation is missing, contact us with the transaction reference before paying again. For missing deliveries, we will check with the courier and discuss a resolution. For assistance, contact printcraftinterior@gmail.com or +91 7700977089.